Question 1

Do I need verification?

Accepted Answer

Identity confirmation or account verification is not a mandatory procedure on our site. To make successful withdrawal, you just need to verify your email and phone number and complete your personal information in your profile.  However, the administration of the company has the right to ask for proof of identity at any time of game activity.

Question 2

Can I have multiple accounts?

Accepted Answer

No. We do understand that our first deposit bonus is quite attractive, but you can only register once. All additional accounts will be blocked with the deduction of prizes and bonuses.

Question 3

Can I register an account if I am under 18?

Accepted Answer

No. It is strictly forbidden to register an account if you are not at least 18 years old.

Question 4

I did not receive a confirmation email. What should I do?

Accepted Answer

• Make sure the email is not in your spam folder.
• Check to see if there is an error in the email address you entered when you signed up.
• Contact our support team with detailed description of the situation.

Question 5

How do I change or restore my password?

Accepted Answer

If you cannot access your account, you can restore the password via the special Forgot password form. It is displayed on the main page when you click Sign in button.

Question 6

The website doesn't work, the reels spin slowly, and the game freezes up. What should I do?

Accepted Answer

Clear your browser cache and change your Internet connection. If this continues, contact our support team.

Question 7

How do I clear the browser cache?

Accepted Answer

Google Chrome: Setting → Parameters → More tools → Delete browser data → Select only Cached images and files.
Opera: Settings → Data and Security → Privacy → Delete Browser data
Apple Safari: Settings → Preferences → Privacy → Manage Website Data.
Mozilla: Tools → Clear recent history → Select only Cache.
Internet Explorer: Top Menu, Tools → Internet Options → Browsing History, the Delete button → Select only Temporary Internet Files and click OK.

Question 8

I'd like to know more about cooperation with you

Accepted Answer

Excellent choice! If you want to inquire more about the cooperation with us, it is enough to contact us via support@lope.bet We know for sure that you won't regret contacting us!

Question 9

Can I update my personal information on my account?

Accepted Answer

If you need to change your personal details, then please mail us on support@lope.bet with the detailed description of the situation, and we will assist you. We may require some documents for proof of the change of details.

Question 10

How can I check the site's license?

Accepted Answer

You can find the license at the bottom of any page of our site.

Question 11

How do I make a deposit?

Accepted Answer

Log in to your account and complete the following steps:
1. Click on the "DEPOSIT" button in the upper right-hand corner of the site.
2. Choose your payment options (Phonepe, Paytm, UPI or Crypto).
3. Enter the deposit amount that you like to add.
4. Click "PAY".
Follow the instructions of the system. Just remember that the e-wallet should belong to the owner of the account and no other restrictions.

Question 12

What is the minimum amount for the deposit?

Accepted Answer

The minimum deposit amount is 300 INR per transaction.

Question 13

How quickly will my deposit be credited to my account?

Accepted Answer

Deposit processing time is 10 minute. In some cases, it can take up to 1 hour.

Question 14

My deposit was not credited to my account?

Accepted Answer

The first thing to do is to refresh your page. If the deposited amount is still not credited, please contact our chat support team with a screenshot of the paid transaction, and one of our representatives will be able to help you.

Question 15

Can I deposit with someone else's bank account or e-wallet?

Accepted Answer

No, you can not deposit with someone else's money. All deposits need to come from an e-wallet or bank account in your name. If you make deposit from someone else's account or wallet, then your account could be banned.

Question 16

How can I withdraw money from my game account?

Accepted Answer

Click the “Deposit” button in the upper right-hand corner of the site. Click the “Withdrawal” tab. Select the withdrawal method, specify the amount to withdraw, and click “Withdraw”. Please note, withdrawals are only available to verified users.

Question 17

What is minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount is 1000 INR in your Bank account and E-wallet and 2000 INR in Crypto wallet.

Question 18

How much time does it take to withdraw money from the account?

Accepted Answer

The maximum time to process a withdrawal request is 24 hours. Withdrawal process time also depends on your bank and the type of payment system, and can take up to 3-5 business days.

Question 19

I want to cancel my withdrawal, how can I do it?

Accepted Answer

If you changed your mind and want to cancel your pending withdrawal, you can contact our chat support team and we will help you.

Question 20

Why is my withdrawal declined?

Accepted Answer

A withdrawal may be declined or rejected for any of the following reasons:
1. Wrong withdrawal method: for security reasons, you are required to withdraw your funds to the same method that you last deposited with.
2. Incorrect wallet details.
3. The account is required additional verification.
4. Your withdrawal request exceeds the daily limit.
5. No required 200% turnover.
To find out the reason for cancelling your withdrawal request, contact our customer support team.

Question 21

How to win in your casino?

Accepted Answer

We are an online casino, so it all depends only on your luck. We recommend you to try different slots and game strategy to find the slot that gives you the best results. Furthermore, we offer the best game from the top game providers like Playson, Evolution, Spribe, Play’n’Go and more.

Question 22

The game does not work, what should I do?

Accepted Answer

This may mean that you have lost contact with the server. Try to log out and log back in and try again. Sometimes you may need to close the browser and start again for the game to load and clear the cache and cookies in your browser.

Question 23

The game freezes up and/or money is lost. What should I do?

Accepted Answer

Immediately contact our customer support team providing detailed information about the situation (the name of the game, the amount of the bet, the exact time of the bet and a screenshot). We will help you identify the cause of the issue and suggest ways to solve it.

Question 24

Can I see my casino history?

Accepted Answer

To enable you to keep track of your activity, you can access your game history in certain games after clicking the history button in a game. Just remember that there are some games without game history.

Question 25

Does your site have demo games?

Accepted Answer

We offer slot games in demo mode. You can try them out before playing with real money. But if you win in demo mode, remember that is not real money.

Question 26

Do I have any bonuses?

Accepted Answer

You can find all information about bonuses on our website on the top in Bonus sections, or you can contact our customer support team.

Question 27

I am a new player, do you have anything special for me?

Accepted Answer

Of course, we do. We offer a welcome bonus up to 115 000 INR + 500 free spins. Please go to https://lope.bet/bonuses/casino-welcome/ or contact our customer support team for detailed information.

Question 28

How to receive a Birthday Bonus?

Accepted Answer

To receive a Birthday Bonus, your personal details in the Personal Account must be filled in. Closer to your birthday date, you will receive a notification or email informing you about a granted bonus and how to use it. The amount of your Birthday Bonus will depend on your Loyalty Program status.

Question 29

Can I cancel bonuses myself?

Accepted Answer

The bonus is free for using after you spend your real funds, so it is a great opportunity to play more before making another deposit. As soon as you complete x35 wagering, the bonus will be credited to your account, and you'll be able to withdraw it.  But if you still wish to cancel your bonus, you can do by yourself in your profile in Bonuses section.

Question 30

What is the wager?

Accepted Answer

A wager is the minimum number of bets required that must be achieved to complete the wagering of a deposit or a bonus. For instance, let's say you've made an initial deposit of 1000 INR to qualify for a 100% bonus with a wagering requirement of x30. This means you receive a bonus of 1000 INR, and to unlock it, you'll need to place total bets amounting to 1000 х 30 = 30000 INR. Only bets from the bonus wallet will count towards fulfilling the wagering requirements.

Question 31

How to activate a promo code manually?

Accepted Answer

To activate your promo code, please follow these steps:
Log in to your personal account.
Navigate to the 'Bonuses' section.
Enter your promo code in the designated field with the name 'Enter Promocode'.
Click 'Activate' to redeem the code.
Ensure that the bonus associated with the promo code is reflected in your account.
If you encounter any issues or have questions, feel free to reach out to our customer support team for assistance.

Question 32

How do loyalty programs work?

Accepted Answer

In the loyalty program, users are offered the opportunity to earn points every time they place real-money bets. The more you play and bet, the more points you will accumulate. These points can be used to increase your level and, consequently, receive more attractive rewards.

Question 33

What do statuses and levels in the table mean?

Accepted Answer

Upon registration, a new user automatically starts at level 0 with the Meerkat status. Each status consists of 10 levels. In addition to levels, there are loyalty program statuses, with each status corresponding to 10 levels. The total number of levels is 100. Each status is associated with an animal, and the animal moves along the quest map based on the points earned. Changing the status also changes the animal that moves along the map.

Question 34

How to increase your level in the loyalty program?

Accepted Answer

To move to a higher level, users need to place bets in an amount that will result in a total number of points corresponding to their current user status.

Question 35

What is the cost of 1 point, and in which currencies can bets be placed?

Accepted Answer

Price for 1 point: 200 INR.

Question 36

How to get the weekly bonus?

Accepted Answer

The weekly bonus is public and will be available from Tuesday to Thursday. More information can be found on the bonus page - https://lope.bet/in-en/bonuses/.

Question 37

What are the main benefits of the loyalty program?

Accepted Answer

The main benefits of the loyalty program include weekly bonuses, birthday bonuses and cashback money, which become more enticing as the user's level increases. Here you can get to know about all the levels, statuses, and rewards.

Question 38

What is a bet in sports?

Accepted Answer

A bet in the sports is made between you and the sports platform. You make your own predictions about winning team, score, over etc., and place a bet on the sports event. If your predictions come correct, then you win the bet and get your winning.

Question 39

How do I place a bet?

Accepted Answer

1. Open your gaming account.
2. Select an event and an outcome.
3. Add it to a bet slip.
4. Specify the stake amount, confirm the bet and track the results of the event.

Question 40

What is an outcome?

Accepted Answer

An outcome is the specific result of an event on which you place a bet in order to guess it.

Question 41

What are the Odds?

Accepted Answer

Odds are a number offered by us to calculate potential winnings of a bet. For example, you bet 50 INR at odds of 2.54. Then your total winning will be 127 INR.

Question 42

How do I cancel a bet?

Accepted Answer

Unfortunately, there is no possible to cancel a bet. Still, you can use “Cash out” feature to return a part of your bet.

Question 43

How much time does it take to settle a bet?

Accepted Answer

We settle bets and credit winnings as soon as possible. Maximum bet settlement time is 25 hours for Live bets and 72 hours for Pre-match bets. If there is any delay, then you can find out the reasons by asking the customer support team.
Common reasons for delays:
- a lack of reliable results from official sources
- an event being deemed void, interrupted, or rescheduled to another day
- force majeure.

Question 44

My bet was settled incorrectly. What can i do?

Accepted Answer

If, according to official sources, your bet has been settled incorrectly, contact our customer support team and provide a link from official sources confirming the result. Official sources are websites of sporting federations and of participants in a sporting event. Betting company websites and information or news outlets will not be considered. We accept claims about Live bets within 24 hours of the start of the event. We accept claims about Pre-match bets within 72 hours of the end of the event.

Question 45

My bet was refunded. Why is that?

Accepted Answer

A bet might be settled at odds of 1.00 for a number of reasons:
- the event was postponed for more than 25 hours, or was canceled
- the result matched the handicap or total amount (if provided for by the rules)
- changes to the match format (if provided for by the rules)
- technical errors (incorrectly displayed odds, handicap value, total)
- incorrectly specified participant
- specific details of the game were not specified
- at the time the bet was placed, the result was already known
You can always find out the specific reason by contacting the customer support team.

Question 46

What is a live bet?

Accepted Answer

A live bet is a bet on an event that has already started. Live betting provides an opportunity to make a bet based on the current game situation in the match.

Question 47

What is 1x2 bet?

Accepted Answer

1x2 bets are odds on three possible main results of the match: a victory of the first team (T1), a victory of the second team (T2) or a draw (X). With this, you are betting that one of the teams will win, or the result will be a draw.

Question 48

Where can I see the Bet history?

Accepted Answer

You can simply check your bet history in your account in Bet history sections: Go to Profile > Choose Bets History. Here you can see all your bets which you place on sports. Just remember that you cannot see casino game history, for this you need to enter the certain game in order to check the bet history for that game.

Question 49

I am not able to place a bet, what should I do?

Accepted Answer

At first, Relogin in your game account and clear your browser cache and change your Internet connection. If you are still not able to place a bet, contact our customer support team.

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