Loading
  • upi
  • paytm
  • phonepe
  • btc_new
  • ltc
  • eth
  • xrp
  • doge
  • usde
  • ada
  • bch
  • googlepay
  • usdt
  • whatsapppay
  • imps
  • bhim
  • bank_transfer

Customer Support

Privacy

Privacy Policy

INTRODUCTION

Favorit United N.V. is a company based in Curacao, with the company number 121466, which has its registered office at Abraham Mendez Chumaceiro Blvd.03, Willemstad, Curacao (hereinafter referred to as “LopeBet” and “The Company”), complies with the Personal data Protection Act of Curacao (2013). Favorit United N.V. is a Controller in the meaning of this Privacy Policy.

If you want to have access to or get any assistance regarding personal information, you must provide us with a special request. If you wish to make such a request, please, contact us via the following e-mail address: support@lope.bet.

In this document, LopeBet explains how we process Personal data from Players (hereinafter referred to as “you”) using the LopeBet Website: https://lope.bet (the “Website”). This document also forms an integral part of the Terms & Conditions (T&C”) for using the LopeBet Website.

When you provide us information using the website, you agree to the use of your personal data set forth in this privacy policy. If you do not agree to the terms and conditions of this privacy policy, please do not use the Site or provide us with your personal information otherwise.

PLAYER INFORMATION

The Company collects and uses the following data:
  • full name, birth date, residential address, phone number and e-mail;
  • payment details;
  • details of transactions, whether using the website, telephone, or other means;
  • detailed information about your website browsing history, including traffic data, location data, login and other data.

USAGE OF PERSONAL INFORMATION

The Company uses personal data to identify:

  • the Player during registration on the website;
  • to make payments from the Player to the Company and from the Company to the Player. Your payment details (full name of the cardholder, card number and card expiration date) will be used by the Company for the provision of services on the website.

THE COMPANY USES THE PLAYER'S PERSONAL INFORMATION:

  • to provide services of the Company;
  • to support the Player's account and personal records;
  • to communicate within the scope of the Company's services;
  • to answer Players' questions and comments;
  • to monitor the Website dynamics and usage, as well as the quality of the services provided;
  • to determine the level of interest in the Company's services;
  • to improve the quality of the Company's services and the Website;
  • to notify Players of special promotions and services, which may be interesting for the player;
  • to transfer the prize amount to Players (given the grounds for such transfer);
  • to obtain various information from Players, including by conducting surveys;
  • to resolve disputes;
  • to charge a fee (given the grounds for such charge);
  • to fix problems and errors on the Company's website;
  • to prevent potentially illegal or prohibited activities;
  • to comply with the Company's Terms and Policies.

For the above-mentioned purposes, the Company may transfer (disclose) personal data of Players to any of the Company's business partners (regardless of their geographical location) and to any affiliated company. The Company guarantees that these companies are aware of and comply with the rules on personal data processing and provisions of this Privacy Policy. Also, the Company and the above-mentioned business partners may periodically engage third parties to process the Player's personal data for the above purposes, provided that such processing is governed by a legally established contractual relationship. Your personal information may be disclosed to the appropriate government executive or regulatory authority if permitted or required by law.

Personal data can be used for the distribution of promotional materials and informing the Customers about new products and features of the Company or its partners. By agreeing to these rules, the Player agrees to the use of their personal data for the above-mentioned purposes by LopeBet. However, the Player has the right to object from getting such promotional materials.

FINAL PROVISIONS

The Company will legally store your Personal data for the relevant retention period. Thus, such information will be processed until you delete your account on the Website and further within the reasonable period, in accordance with the terms of AML requirements for gambling operators and any other applicable legislative grounds. Customers have the right to close their account by contacting LopeBet Customer Service. Account will be deleted after the request.

Phone calls to and from our Customer Support are recorded for training and security purposes. The Player can update personal information at any time via the My “Account/Profile" section (if available) or by contacting Customer Support. When using any of the Website's services, the Player acknowledges that he/she has read and agreed to all the terms of the Privacy Policy. The Player shall provide only correct and valid information. The Player is personally responsible for the accuracy, completeness, and correctness of the information provided.

LopeBet always aims to make its Players aware of their rights and obligations. Please, make sure you read carefully this Privacy Policy, T&C and other legal documents on the Website.

The Privacy Policy may be amended or supplemented. The Company reserves the right to edit the Privacy Policy leaving the recent version available on this page. The Players shall be notified in the event of revising the purposes of collecting information.