RESPONSIBLE GAMBLING RULES

We at baocasino.com see playing online as a form of leisure. However, we also realize that for a small segment of players gambling can be addictive and cause personal, social and financial problems.

Understanding that gaming should remain fun and entertaining baocasino.com is committed to endorsing responsible gaming practices as well as promoting the awareness, prevention and treatment of problem gambling.

Maintaining control

If you think that you are starting to spend more money on gambling than you can afford, or in the case when gambling starts interfering with your normal daily routines, we strongly advise considering several measures that can help, such as setting personal limits on your gambling activities, opting for self-exclusion, or seeking help and support from trusted independent agencies.

Cooling-Off Limit

In order to maintain control of your gaming habits we would like you to bear in mind the following:

• Gambling is a form of entertainment, not a way of making money.
• Keep track of the time and monitor the amount of money you spend.
• Decide on a loss limit and stick to it. Never chase your losses.
• Gamble only with money set aside for entertainment. Never borrow money to gamble.
• Make sure you know the rules of the games you play.
• Take frequent breaks and balance gambling with other leisure activities.
• Gambling is not advised if you are stressed, depressed, under the influence of alcohol, or troubled in some other way.

Since we understand that sometimes it can be hard to maintain control, we have implemented a number of tools to ensure that you enjoy our services in a safe and secure manner.

When setting your limit it will go into effect right away and start taking into account your activity from the time you set it.

Reality Checks

If you find it hard to stick to a self-imposed limit, you can use a ‘Reality Check' option through our site. These are alerts that appear after the set amount of time to remind you just how long you have been playing for, your total bets and total losses for that period. They also come with options to continue playing, or to log out.

Kindly note that the Reality Check does not cover playing demo games and/or playing with bonus money.

When a Reality Check is displayed, gameplay will be temporarily interrupted and some providers may terminate your Gaming Session.

Regardless of the currency used, for the purposes of this limit the amounts of all transactions are converted to EUR using the internal baocasino.com conversion rates.

You can change your limit at any time.

To set a limit please contact our Customer Support Team or just log in to your account and go to the ‘Responsible gaming' section. From here, you can click on ‘Reality Check', select a session time and confirm your request.

We do not want you to make a decision you will regret instantly. So, to ensure you continue having a safe and enjoyable playing experience, the limit increases and removals will only take effect after 7 days. Any decrease in the limit will be applied immediately.

Deposit Limit

Should you feel the need, you can set a limitation on the amount of deposits into your account. After reaching the limit you will not be allowed to make any deposit until you reach the limit interval.

• These limits are independent of the Payment methods limits as listed on the Deposit page.
• The limit amount can be set on a daily, weekly, monthly or 6 months basis.
• The Limit applies cumulatively to all active wallets in all currencies.
• Regardless of the currency used, for the purposes of this limit the amounts of all transactions are converted to EUR using the internal baocasino.com conversion rates.
• You can change your limit at any time.

To set a limit please contact our Customer Support Team or just log in to your account and go to the ‘Responsible gaming' section. From here you can click on ‘Limits', enter the deposit limit amount, select a period and confirm your request.

We do not want you to make a decision you will regret instantly. So, to ensure you continue having a safe and enjoyable playing experience, the limit increases and removals will only take effect after 7 days. Any decrease in the limit will be applied immediately.

Bet Limit

You can set a bet limit to control how much money you are able to wager. After setting a limit, any bet exceeding the amount will not be accepted.

• The limit amount can be set on a daily, weekly, monthly or 6 months basis.
• Regardless of the currency used, for the purposes of this limit the amounts of all transactions are converted to EUR using the internal baocasino.com conversion rates.
• You can change your limit at any time.

To set a limit please contact our Customer Support Team or just log in to your account and go to the ‘Responsible gaming' section. From here you can click on ‘Limits', enter the bet limit amount, select a period and confirm your request.

We do not want you to make a decision you will regret instantly. So, to ensure you continue having a safe and enjoyable playing experience, the limit increases and removals will only take effect after 7 days. Any decrease in the limit will be applied immediately.

Self-Exclusion

If you are concerned that your gambling is becoming a problem, you can always self-exclude yourself from baocasino.com. During self-exclusion, you will have access to the website so you can see your account history and information but you will not be able to place bets and/or make deposits.

• The exclusion can be set on a daily, weekly, monthly or 6 months basis.
• During the time period selected, you will be unable to reverse this block. Your account can be reactivated only by call-centre.
• Once your exclusion has expired your account will automatically reopen.

To set a self-exclusion please contact our Customer Support Team or just log in to your account and go to the ‘Responsible gaming' section. From here you can click on ‘Self-Exclusion', select a period and confirm your request.

Self-Assessment

Where difficulties arise it is important that you find out as early as possible, so that you can put preventative measures in place and get further help if needed. To help you to evaluate your behavior you can ask yourself the following questions:

• Do you find that you are becoming preoccupied with past gambling successes?
• Do arguments, frustrations or disappointments make you want to gamble?
• Have you taken time off work or your studies because of gambling?
• Have you noticed yourself behaving violently or aggressively during or after playing?
• Have you played beyond the financial and time limits that you had set for yourself?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Have you ever committed fraud or theft to get money to gamble with?
• Have you lost interest in family, friends or hobbies due to gambling?

The more questions you answer ‘yes' to, the more likely you are having difficulties with your gambling. We suggest you to take actions immediately before it may become even a bigger problem. Please contact our Customer Support Team or a problem gambling support service.

Getting Help

You may be able to deal with your problem by yourself but it can be a lot easier with some support. If you would like some advice and support in relation to your gambling or if you are concerned about a close friend or family member, then there are various support services, you can turn for help to.

GamCare operates a telephone and online helplines for anyone affected by a gambling problem and provides both face to face and online counselling. The site can be accessed at: www.gamcare.org.uk

Gambling Therapy provides advice and support through a live help, forums and email. They offer a global service and support is available in multiple languages at www.gamblingtherapy.org

Gamblers Anonymous is a support group for people who wish to do something about their gambling problem and help others do the same through attending meetings. The site can be accessed at: www.gamblersanonymous.org.uk

Gam-Anon provides information for the general public and professional community about problem gambling and its financial and emotional effects on the gamblers' families and loved ones at www.gam-anon.org